Available documentation

FAQs - Frequently Asked Questions

FAQs - Frequently Asked Questions

FAQ - PagoPA

1. What is PagoPA?
2. Can I pay for multiple services with a single payment?
3. Can I pay via bank transfer if my bank is not a PSP?
4. What credit, debit and prepaid cards can I pay with?
5. Can I still use a MAV payment form?
6. The payment transaction was completed correctly but I didn't receive any RT (email of confirmation). Why?
7. Can I enter my PEC - Certified Email address when making a payment via PagoPA?
8. What if I interrupt the payment session and leave the system before the payment has been made?
9. What if my payment procedure fails?
10. What if I enter an incorrect amount?
11. I received an email saying: "La transazione si è conclusa nel seguente stato: RPT accettata dal Nodo dei Pagamenti". Does this mean that the charge occurred?
12. I printed the PagoPA payment notice, now what should I do?

1. What is PagoPA?

General information
PagoPA is the new standard system for making payments to Italian Public Administration bodies via authorised payment points, or PSPs (Prestatori di Servizi di Pagamento - Payment Service Providers). Payments can be made directly through the website or the smartphone app of each body of the Italian Public Administration, or through specific payment points/PSPs such as bank branches, home-banking services, ATMs, SISAL, Lottomatica and Banca 5 points.

General information

PagoPA is the new standard system for making payments to Italian Public Administration bodies via authorised payment points, or PSPs (Prestatori di Servizi di Pagamento - Payment Service Providers). Payments can be made directly through the website or the smartphone app of each body of the Italian Public Administration, or through specific payment points/PSPs such as bank branches, home-banking services, ATMs, SISAL, Lottomatica and Banca 5 points.

2. Can I pay for multiple services with a single payment?

General information
No.

3. Can I pay via bank transfer if my bank is not a PSP?

General information
Yes, but you will need to go to your bank in person. Just print out the PagoPA payment notice which includes the barcode/QR code and take it to your bank, which will need it in order to make the payment.

4. What credit, debit and prepaid cards can I pay with?

General information
When paying by credit, debit or prepaid card, it is possible to check which payment methods are available and see the amount of the fees charged by each PSP. Payment by credit, debit or prepaid card is allowed even if your bank is not an authorised PSP. Please note, however, that your card company must be one of those supported by the system (e.g. Mastercard, VISA, etc.): if so, select a PSP (this must be one of the PagoPA payment points supporting payments with your credit card). The system will display the fee that the PSP will charge you for executing the payment transaction, while for the use of the credit card the contractual conditions that you have agreed with the issuing bank or credit card company shall apply. Finally, before proceeding with the payment make sure that your credit card is enabled for online payment, and that the limit of your card is compatible with the amount to be paid.

General information

When paying by credit, debit or prepaid card, it is possible to check which payment methods are available and see the amount of the fees charged by each PSP.

Payment by credit, debit or prepaid card is allowed even if your bank is not an authorised PSP. Please note, however, that your card company must be one of those supported by the system (e.g. Mastercard, VISA, etc.): if so, select a PSP (this must be one of the PagoPA payment points supporting payments with your credit card). The system will display the fee that the PSP will charge you for executing the payment transaction, while for the use of the credit card the contractual conditions that you have agreed with the issuing bank or credit card company shall apply.

Finally, before proceeding with the payment make sure that your credit card is enabled for online payment, and that the limit of your card is compatible with the amount to be paid.

5. Can I still use a MAV payment form?

General information
MAV payment forms can only be used until 31 January 2020. After that date it will only be possible to pay via PagoPA.

6. The payment transaction was completed correctly but I didn't receive any RT (email of confirmation). Why?

General information
When making a payment, please note that it can take up to 24 hours for the confirmation email to be sent to you. If after this time you have still not received your confirmation email, please check: that your mailbox is not full; that the message is not in your spam folder.

General information

When making a payment, please note that it can take up to 24 hours for the confirmation email to be sent to you. If after this time you have still not received your confirmation email, please check:

that your mailbox is not full;
that the message is not in your spam folder.

7. Can I enter my PEC - Certified Email address when making a payment via PagoPA?

General information
No. You cannot enter a Certified Email address (PEC) when making a payment via PagoPA, because the system is unable to support and send PEC emails.

8. What if I interrupt the payment session and leave the system before the payment has been made?

General information
If you decide to interrupt or abandon the payment procedure before you have completed it, you will receive an email notifying you of a failed transaction; if the payment is not performed correctly due to a technical problem, the system will display an error message inviting you to try again later.

9. What if my payment procedure fails?

General information
If the payment procedure has not been completed due to a technical problem, the system will display an error message inviting you to try again later. If, on the other hand, the procedure has been completed but the transaction cannot be performed (e.g. due to lack of availability on your credit card): a message will appear informing you of the failed transaction; you will receive an electronic payment receipt (RT - Ricevuta Telematica) by email, with the statement “PAGAMENTO NON ESEGUITO” (payment declined). This receipt will not be regarded as proof of payment. If you do not complete the procedure in time, if your internet disconnects, or if you decide to change your payment method after you have already selected one, you will not be able to click on the “Paga online” (Pay Online) and “Avviso di pagamento” (Payment Notice) buttons for about 60 minutes.

General information

If the payment procedure has not been completed due to a technical problem, the system will display an error message inviting you to try again later.

If, on the other hand, the procedure has been completed but the transaction cannot be performed (e.g. due to lack of availability on your credit card):

a message will appear informing you of the failed transaction;
you will receive an electronic payment receipt (RT - Ricevuta Telematica) by email, with the statement “PAGAMENTO NON ESEGUITO” (payment declined). This receipt will not be regarded as proof of payment.

If you do not complete the procedure in time, if your internet disconnects, or if you decide to change your payment method after you have already selected one, you will not be able to click on the “Paga online” (Pay Online) and “Avviso di pagamento” (Payment Notice) buttons for about 60 minutes.

10. What if I enter an incorrect amount?

General information
That simply cannot happen with PagoPA. Thanks to the codes included in the PagoPA payment notice, the system displays the actual amount to be paid and automatically starts the payment procedure, without you needing to enter other codes or amounts. To put it short, there’s no room for mistakes!

11. I received an email saying: "La transazione si è conclusa nel seguente stato: RPT accettata dal Nodo dei Pagamenti". Does this mean that the charge occurred?

General information
No. This is sent automatically to you when the payment request is accepted by the Payment Centre (Nodo dei Pagamenti). At that moment no charge is made. Later, if you complete the procedure, you will receive another email in which you will be notified that the payment has been successful.

12. I printed the PagoPA payment notice, now what should I do?

General information
Just go to one of the authorised banks or PSPs (e.g. a tobacco shop in which the Sisal Pay or Lottomatica service is provided). Please always specify that you intend to pay via PagoPA.

University

Available documentation